RA890G-1260 Honeywell Power module Brand new

The following troubleshooting guide addresses the most common problems. If problems persist, call

customer service.

PROBLEM POSSIBLE CAUSE SOLUTION

Dehumidifier 

does not start

No electricity. Check for power.

The power cord is not

properly plugged in. Remove and reconnect the power cord.

The safety switch 

activated on the

electrical plug.

Reset the safety switch and wait for 3 minutes to 

pass. Contact customer service if problem persists.

The water tank is not in 

the correct position.

Position the water tank correctly into the unit. Unit

will not operate until the water tank is secure in place.

Unit runs but 

the humidity 

level does

not decrease

The humidity level setting 

is too high. Decrease the humidity level setting.

A door or window is open,

letting in new moisture.

Make sure all windows or doors to the

outside are closed and tightly sealed.

There are other sources 

of humidity in the room

(e.g. boiling water in pot).

Switch on the dehumidifier when these

sources are not present.

The temperature in the

room is too low.

The dehumidifier is designed to operate between

41°F (5°C) and 89°F (32°C). Moisture removal is

greatly reduced if room temperatures exceed this 

temperature range.

The dust filter is dirty/

blocked. Clean the dust filter.

Air outlet or intake is 

blocked. Remove blockage.